Whether you own a newsagents or manage one, it’s vital your customers and suppliers can get hold of you easily on the phone.
VoIP digital phone systems can bring a huge mix of benefits for newsagents especially. From cost savings to better customer service, they can even give your newsagent business a more professional, polished look. Let’s take a deep dive in.
What Is VoIP?
VoIP (Voice over Internet Protocol for short) is just a fancy way of saying your phone calls are sent via the internet rather than through traditional landlines. All you need is a Wi-Fi connection, 4G, or 5G and you can make and receive calls from anywhere. While the technology has been around for over 20 years now, VoIP is quickly gaining popularity because it’s incredibly flexible, packed with handy business-friendly features, and is likely to save you money too.
What Are The Benefits of VoIP for Newsagents?
Here are some more advantages for owners or managers of newsagents:
You Won’t Be Affected By The Landline Shutdown
From the end of 2026 UK landlines will cease to exist. It will affect everyone, including businesses and households. But if you switch to VoIP now, you won’t have to worry about the landline shutdown or any last minute rush.
We’ve included lots of information about this on our landline shutdown page.
The Chance to Cut Costs
A really big advantage of VoIP digital phones is the chance to save some big money on call costs. This is especially the case if you call overseas a lot and have roaming charges to take into account too. That’s because you tend to pay a fixed monthly price that often includes unlimited calls – and with bOnline you can add an unlimited international calls bolt-on for just £6 a month!
Business-Friendly Features
VoIP systems come packed with advanced features (more than 45 of them with bOnline!) that can really make a difference to your communications. These include call forwarding, voicemail, access to call analytics data, hold music and plenty more.
Working On The Go
VoIP phones are cloud-based which means that unlike landlines they’re not tied to one geographical location. So if you have several newsagent shops, you can easily manage communications across all of them from one system. If you’re out and about, you can also take calls on your mobile phone or tablet too, meaning you never miss an important call, whether you’re in the shop or out on errands.
Scalability
Perhaps you want to grow your business, taking on more staff or extra shops. This is where a VoIP system can really come into its own, because you don’t need to worry about buying additional phone lines or numbers. It’s simply a case of adding a new user to your online dashboard and off you go.
Integration with Other Systems
VoIP can integrate with other systems you’re using for your newsagent business, like point of sale (POS) software or security systems. This integration can make everything more streamlined, particularly around customer interactions.
Better Customer Service
With features like setting holiday opening hours, voicemail and call forwarding, you can give your customers a better service. Instead of missing calls out of hours or when you’re busy or on holiday, you can route them to another member of staff or take messages to follow up when you can. The extra responsiveness will definitely be appreciated by your customers!
How Do I Get A VoIP Digital Phone For My Newsagents?
Setting up a VoIP phone system for your newsagents is a breeze – especially with bOnline!
A good place to start is by understanding how many members of your team will need access and which features would be most useful, like setting holiday menus or unlimited calls. Then, find a reliable VoIP provider that fits both your budget and needs (why not contact us to discuss your requirements).
Make sure your internet connection is stable, as VoIP depends on it. Once you’ve decided on your provider, setting up is usually straightforward, and you can always get help if needed. With us, the whole thing takes just 2 minutes online – no engineer visits or technical knowledge needed!
Finally, give your staff a quick rundown on how to use your new VoIP system so you’re all set to enjoy a professional new look and fewer missed calls.
Want A Free VoIP Trial?
Choosing a new digital phone system isn’t always easy, which is why at bOnline we do the hard work for you.
Why not sign up for a totally free 7-day trial so you can try out all of the 45+ VoIP features that can help you run your newsagents better. There’s no pressure to carry on once your trial has ended and we don’t ask for your credit card details either. There’s nothing to lose and potentially some big money, time and customer service gains to be made!
