Convenience stores are the go-to spots for grabbing quick essentials. If you’re running a small corner shop, you’ll know how important it is to have efficient and reliable communication systems in place. Enter VoIP digital phone systems: an innovative technology that can offer plenty of benefits to convenience stores, saving money, improving customer service and giving a more professional look. Here we delve in a bit more.
What Is VoIP?
VoIP stands for Voice over Internet Protocol, which is a fancy way of saying that your phone calls are made over the internet instead of traditional phone lines. This technology has been around for a while and has become increasingly popular due to its flexibility, advanced features and cost savings.
The Benefits of VoIP for Convenience Stores
Here are some more advantages for owners of convenience stores:
No Worries About the Landline Shutdown
From the end of 2026 UK landlines will be switched off permanently. It will affect everyone, including businesses and households. By switching to VoIP as early as possible, you’ll no longer need to worry about the landline shutdown or any last minute rush.
We’ve put together a wealth of information about this on our landline shutdown page.
The Chance to Save Money
A big advantage of VoIP digital phones is the potential for cost savings. Traditional phone lines can be expensive, especially with international calls. With VoIP, you pay a set monthly price for a package that often has calls included, which can save some serious money.
Flexibility and Mobility
VoIP phones aren’t tied to a specific location. This means that if you have multiple stores, you can easily manage communications across all of them from a single system. If you’re on the go, you can also take calls on your mobile phone or tablet, meaning you never miss an important call, whether you’re in the store or out handling errands.
Advanced Features
VoIP systems come with lots of advanced features (more than 45 of them in our case!) that can really make a difference to your communications. These include call forwarding, voicemail, hold music and access to call analytics data.
Scalability
As your business grows, so too can your VoIP system. Whether you’re moving to more locations or adding more lines for increased call traffic, VoIP can easily scale up or down depending on what you need. It’s simply a case of adding a new user to your online dashboard and away you go – no more paying for expensive additional phone lines!
Enhanced Customer Service
With features like call forwarding and setting holiday opening hours, you can provide better customer service. Rather than missing calls during busy periods, you can route them to another employee or take messages that can be followed up on promptly. This leads to happier customers who appreciate the extra responsiveness.
Integration with Other Systems
VoIP can integrate with other business systems like point of sale (POS) software, customer relationship management (CRM) tools and even security systems. This integration can streamline your operations, making it easier to manage everything from inventory to customer interactions.
How Do I Get A VoIP Digital Phone For My Convenience Store?
Getting a VoIP phone for your convenience store is super simple! First, figure out how many lines you need and what features would be most useful for your business, like unlimited minutes or international calling. Next, choose a reliable VoIP provider that fits your budget and needs (it’s worth doing your homework!)
Make sure your internet connection is up to speed too, as VoIP relies on a solid connection. Once you’ve chosen a provider, setting up the system is usually straightforward and you can always get professional help if needed. With us, everything is done within 2 minutes entirely online, with no engineer visits and no techie knowledge needed by you.
Finally, train any staff on how to use it, test everything out, and you’re all set to enjoy a smoother, more efficient communication system!
Try Us Totally Free
Choosing a new digital phone system can be daunting, which is why at bOnline we make it super simple.
Why not sign up for a totally free 7-day trial so you can test out all of the 45+ VoIP features that can help you run your convenience store better. From call menus and hold music, to voicemail and access to call analytics data, there’s something for every business need.
There’s also no obligation to continue once your trial has finished and we don’t ask for your credit card details either.
You’ve literally got nothing to lose!
