Whether in the office or at home call forwarding can be an important part of your internal and external business communications.
Using VoIP feature call forwarding, offsite team members, sales people and executives can easily get calls wherever they may be and keep customer service levels high.
What Is Call Forwarding?
Call forwarding allows you to connect an incoming call to another telephone number. Your phone calls can be directed to your office, home, mobile device, or another employee to take the call.
This feature is crucial when running a business especially when your primary way of communicating with your customers is through the phone. Call forwarding will be especially useful for companies who have international offices.
During the COVID-19 pandemic, call forwarding has proven to be very useful for all employees who are working remotely to communicate with staff and customers.