Fewer missed calls for The Adelphi Tearoom
About The Adelphi Tearoom
Starting life in 2024, this cosy little vintage tearoom in the heart of Paignton, Devon serves up delicious Devon cream teas, afternoon teas, homemade cakes and scones.
The Challenge: Too much reliance on a mobile phone
The Adelphi Tearoom needed a reliable digital phone solution that could:
✔ Be accessed from anywhere so that if the team is busy or out and about they won’t miss calls
✔ Replace use of a mobile phone to give a more professional look
✔ Protect the business from the landline switch-off
Before switching to bOnline VoIP, the team was aware that landlines are soon to be turned off. They also weren’t happy to rely on a mobile phone, not least because they couldn’t distinguish between business and personal calls. This was making it harder to achieve a decent work/life balance.
The Solution: bOnline VoIP for small businesses
The Adelphi Tearoom signed up for a VoIP digital phone system with bOnline, which now means:
✔ A dedicated business number for that professional look
✔ Call forwarding, which is ideal for answering calls when the team is busy
✔ Call greetings that help create a welcoming, caring and polished appeal for customers
✔ No more worries about the landline shutdown
The Results: Far fewer missed calls
Since joining bOnline VoIP, The Adelphi Tearoom has been able to manage calls better, especially over the busy summer period.
✔ Better customer service – Calls are diverted if they’re busy or not open
✔ A professional brand presence – Customers trust a dedicated business line
✔ Cost-effective & hassle-free – Quick to set up and scalable so it grows alongside the business
What They Had to Say
“With ever-increasing costs, seasonal changes and too many calls on a personal mobile phone, we were struggling to distinguish between business and personal calls. We knew about the landline shutdown coming in 2027 so weren’t interested in a landline, but wanted something that looked a bit more professional.
Getting set up with bOnline was so easy. It was far quicker than setting up a phone contract and wasn’t complicated. As the system can be accessed remotely, it’s effectively like having a work phone on you all the time even when you’re out and about so no more worries about missing calls.
We would definitely recommend bOnline and their prices are excellent.”
Thinking About Upgrading Your Business Phone?
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