Hornet Alarms switched from BT to bOnline for a better service
About Hornet Alarms
Greater Manchester-based Hornet Alarms offer specialist support in the operation, maintenance and repair of various security systems. They’re well established but weren’t happy with their existing provider, BT.
The Challenge: fed up with BT
Owner and founder Stuart needed a professional phone solution that could:
✔ Offer a professional call diverting system for when his team was out and about
✔ Provide seamless call handling without missing client enquiries, thanks to call divert and voicemail
✔ Offer a more professional look with good customer service on hand when needed
Before switching to bOnline VoIP, Stuart was using a VoIP service provided by BT. However, he found their customer service team was hard to get hold of and slow to reply if he had any problems. Hornet Alarms offers a 24-hour service, so reliability is a top priority.
The Solution: bOnline VoIP for small businesses
Hornet Alarms signed up to bOnline’s VoIP digital phone system, which now means:
✔ No more worries about the landline shutdown
✔ A dedicated business number to keep personal and work calls separate. And no more relying on a mobile!
✔ Call forwarding, voicemail and mobile app access, allowing him to manage calls on the go.
✔ Professional call greetings to create a polished, reliable experience for clients.
The Results: Fewer missed calls and a more reliable service
Since switching to bOnline VoIP, Stuart has seen a big difference in how he manages calls:
✔ Increased clients – No more missed opportunities due to missed calls
✔ A better work/life balance – Calls are diverted to another team member or a mailbox when needed
✔ A professional brand presence – Clients trust a dedicated business line
✔ Cost-effective & hassle-free – A scalable solution that grows with his business
What Stuart Had to Say
“We have switched over from BT and as a company that has been trading in the electronic security sector our customer communication is really important as we operate a 24/7 service. We found BT to be hard work at times and wasn’t really offering help when we reached out. bOnline have been really helpful and offered a quick response to our queries we had. Switching was easy with no downtime, and the call divert and voicemail options are super. We found everything we need in the dashboard quite straightforward and easy to operate and the cost is fair especially in this day and age. We have already recommended bOnline to others.”
Thinking About Upgrading Your Business Phone?
Join 50,000+ small business owners like Stuart who trust bOnline VoIP for reliable, professional, and affordable communication.
???? Try it today! Get started with your free trial
