Better control over incoming customer calls
About Karlyn Developments
Karlyn Developments is a property development company specialising in sourcing properties and carrying out development for private investors. They also provide project management services in the home renovation and construction sector. Their customers are predominantly private individuals who want to invest in property or are running renovation or construction projects.
The Challenge: Disruptive calls and blurred boundaries
Owner Jim needed a phone setup that could:
✔ Keep customer enquiries organised, no matter whether they came through the website or by phone
✔ Clearly separate work and personal life – no more relying on a single mobile for everything
✔ Reduce interruptions to internal workflow and keep the team focused
✔ Allow proper call screening and set clear business hours for a healthier work/life balance
Before upgrading his system, Jim found himself overwhelmed. All business calls – new enquiries and existing clients alike – were funnelled into one personal mobile phone. This meant constant disruptions, even during important meetings, and no way to switch off after hours.
The Solution: bOnline VoIP for structured, flexible communication
Jim signed up to bOnline’s VoIP digital phone system, which now means:
✔ A dedicated business number that’s like a landline but with more features
✔ Call forwarding and mobile app access, so even out of hours, no calls are missed
✔ Call greetings that help create the professional look his business deserves
✔ No more relying on mobiles
The Results: Improved call flows and fewer missed calls
With his new bOnline VoIP setup, Jim can stay confident that every client call is captured. And when he’s on the move, he simply manages everything through the bOnline app on his mobile.
✔ Improved work-life balance – Calls are now limited to set hours, so there’s a clear boundary between business and personal time
✔ Professional presence – Having a dedicated business number helps present a more professional image to clients and investors
✔ Flexibility – The team can handle calls even when they’re not in the office, thanks to the mobile app and call-forwarding features
✔ Greater control – Call screening and call-flow rules allow them to prioritise important enquiries while filtering out lower-priority or personal calls
What Jim Had to Say
“We’re a property development company and most of our customers find us through our website, although quite a few still phone in first. I spend a lot of time on the phone talking to new and existing clients, and because all the calls came through my personal mobile, it became really hard to manage. I couldn’t screen anything or switch off after hours, business just followed me everywhere.
A friend of mine told me about how they were using a phone system with AI, and that’s really what pushed me to make the change. Now I can set proper business hours and only accept calls during those times, which has made a huge difference. The service itself is great, really flexible, and I love that I can use it anywhere without being tied to one setup.”
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