How Lavender Therapy scaled their small business with bOnline VoIP

About Lavender Therapy

Lavender Therapy, founded by professional massage therapist Sharon, is a thriving wellness business offering bespoke massage and holistic therapy services. As a growing practice, clear and reliable communication with clients is essential for booking appointments and managing inquiries.

The Challenge: managing client calls efficiently

Sharon needed a professional phone solution that could:
✔ Separate business and personal calls without needing two phones.
✔ Offer a professional voicemail system when she was in treatments.
✔ Provide seamless call handling without missing client inquiries.
✔ Be affordable and easy to manage as a small business owner.

Before switching to bOnline VoIP, Sharon was using a personal mobile number, which made managing client communication challenging and time-consuming.

The Solution: bOnline VoIP for small businesses

Lavender Therapy upgraded to bOnline’s VoIP digital phone system, unlocking:
✔ A dedicated business number to keep personal and work calls separate.
✔ Voicemail-to-email transcription to never miss client messages.
✔ Call forwarding and mobile app access, allowing her to manage calls on the go.
✔ Professional call greetings to create a polished, reliable experience for clients.

The Results: A more professional & stress-free business

Since switching to bOnline VoIP, Sharon has seen a huge difference in how she manages calls:

✔ Increased client bookings – No more missed opportunities due to missed calls.
✔ More time for treatments – Calls are managed without disrupting client sessions.
✔ A professional brand presence – Clients trust a dedicated business line.
✔ Cost-effective & hassle-free – A scalable solution that grows with her business.

What Sharon Had to Say

“bOnline’s VoIP system has made my business so much more professional and organised. I can now focus on clients without worrying about missed calls. It’s been a game-changer!”

Thinking About Upgrading Your Business Phone?

Join 50,000+ small business owners like Sharon who trust bOnline VoIP for reliable, professional, and affordable communication.

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