About MW Legal Services
A professional will writing service, MW Legal Services has been around since 2006 but in recent years has grown fast. The business is run by just one person, Matt, who is often out on the road visiting clients which made juggling phone calls hard. With the new bOnline VoIP system, Matt no longer worries about missing calls or trying to strike a decent work/life balance.
What the client says
“Before I used the bOnline VoIP system, the balance between managing to talk to clients and being there for them whilst trying to lead a normal life at the same time was very stressful. It could easily turn a relaxing evening into one of high stress and regularly put me in a bad mood. Now I manage all aspects of my communications with clients, timings, messages, call backs and data retention by the call recording add on that I find invaluable!”
What we say
“It’s great that Matt’s business was thriving but it was obvious he was worried about missing calls. We’re pleased to have him onboard.”
Step 1: We spent some time understanding what Matt needed in a VoIP digital phone system. We knew his call volumes were increasing and he was concerned about missing calls whilst out on the road.
Step 2: A new number was assigned and the order processed.
Step 3: Now Matt doesn’t have to give out his personal mobile number or worry about missing calls, thanks to the ability to set call menus and diverts. He also has a better work/life balance during evenings and weekends.
Call flow setup
