Now NB Crafts & Sweetz can answer and record calls from anywhere
About NB Crafts & Sweetz
Based in Surrey, NB Crafts & Sweetz makes beautiful candles, wax melts, personalised frames, gift hampers and other treats for sale via their website. They’re proudly family run and have been in business since 2023.
The Challenge: missed calls meaning potential missed customers
Nilpa at NB Crafts & Sweetz needed something that “worked like a landline” but with more features like call menus and call recording. A flexible VoIP digital phone solution from bOnline now offers:
✔ A professional call diverting system so calls can be diverted when Nilpa is busy
✔ Provide seamless call handling and call recording without missing customer enquiries
✔ Offer a more professional look
Before switching to bOnline VoIP, Nilpa didn’t have a landline or a VoIP phone system. The problem was, calls were often coming in, and she was worried about missing them. Her work/life balance was also suffering because of interruptions when she was making candles or working on her website.
The Solution: bOnline VoIP for small businesses
NB Crafts & Sweetz upgraded to bOnline’s VoIP digital phone system, which now means:
✔ No more worries about the landline shutdown
✔ A dedicated business number to keep personal and work calls separate
✔ Call forwarding and mobile app access, so calls can be managed on the go
✔ Professional call greetings to create a polished, reliable experience for clients
The Results: Fewer missed calls and speaking to more customers
Since switching to bOnline VoIP, Nilpa has seen a big difference in how she manages calls:
✔ Increased clients – No more missed opportunities due to missed calls
✔ A better work/life balance – Calls are diverted to a mailbox out of hours
✔ A professional brand presence – Clients trust a dedicated business line
✔ Cost-effective & hassle-free – A scalable solution that grows with her business.
What Nilpa Had to Say
“I think a VoIP digital phone is something every business needs. It really helps when you’re out and about as it means you can still take calls. I’ve been able to speak to far more people than before and the price is amazing too. I hadn’t heard about the landline shutdown previously, but I’m glad I’m now protected.”
Take a look at her testimonial video!
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