No more long contracts and missed calls for Spa Time Pets
About Spa Time Pets
At Spa Time Pets, your pet’s well-being comes first. They use only natural, gentle products to ensure a safe and soothing grooming experience. Every session is tailored to your pet’s needs, creating a calm and personalised atmosphere. Their team takes pride in providing top-quality service with a loving touch, helping to keep your pet happy, healthy and looking their best.
The award-winning team is based across three locations in Surrey: Horley, Sutton and Reigate.
The Challenge: Fewer missed calls and shorter contracts
Spa Time Pets needed a reliable phone solution that could:
✔ Offer a professional call answering system so that if the team had their hands full they didn’t miss calls
✔ Provide data analytics to help them make decisions about their business going forward
✔ Protect the business from the landline switch-off
Before switching to bOnline VoIP, the team was offered a VoIP system as part of their broadband connection. However, it was unreliable and only had very basic features.
The Solution: bOnline VoIP for small businesses
Spa Time Pets upgraded to bOnline’s VoIP digital phone system, which now means:
✔ A dedicated business number for that professional look
✔ Call forwarding, which is ideal for answering calls when the team is busy
✔ Call greetings that help create a welcoming, caring and polished appeal for customers
✔ No more worries about the landline shutdown
The Results: A jump in revenue
Since switching to bOnline VoIP, Spa Time Pets has seen a noticeable increase in revenue, not least due to far fewer missed calls.
✔ Better customer service – Calls are diverted if they are unable to answer or if the business is closed
✔ A professional brand presence – Customers trust a dedicated business line
✔ Cost-effective & hassle-free – A scalable solution that grows with the business
What They Had to Say
“As we got busier, we noticed we were missing as many as 10-15 calls a day while our groomers were busy in the shop. We had a phone line provided by our broadband provider, but it had a very clunky VoIP app that never worked.
I had previously been reaching out to many providers and getting really frustrated with how sales-orientated they were, and how they would say anything to get you to sign up to a long contract. We did sign a few times then quickly decided to not complete after discovering we had been lied to during the sales process. We also discovered with other providers a real lack of VoIP features, slowness in support, and expensive service. That’s not fit for a growing business like ours.
With bOnline everything has been transparent and clear. We managed to get a system set up in a day after spending 10 weeks back and forth with different providers. It’s now so much easier to manage phone calls and the call recording feature has made a huge difference in training staff. Understanding the trends also helps so much and not a call dropped so far which has made our revenue jump very quickly.”
Thinking About Upgrading Your Business Phone?
Join 50,000+ small businesses like Spa Time Pets who trust bOnline VoIP for reliable, professional, and affordable communication.
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