Step to Shelter needed professional call-handling without relying on a mobile or landline
About Step to Shelter
Merseyside-based Step to Shelter is a committed charity working across Birkenhead and Liverpool to support people facing homelessness. Their mission is to deliver fast, effective help to rough sleepers through a responsive outreach system.
Instead of operating from a fixed base, the team relies on public reports. When someone alerts them through their contact system, their outreach team responds with welfare checks and support. It’s all about connecting those in need with vital services, guidance and a path toward stable housing.
The Challenge: getting a professional virtual phone system with good customer service at a low price
CEO Dylan needed a professional phone solution that could:
✔ Offer a professional call service to customers
✔ Provide a virtual phone number at the best price
✔ Stop him needing to use his personal mobile phone for business use
Before switching to bOnline VoIP, Dylan was just using his personal phone. This wasn’t ideal as clients was calling him out of hours which made a good work/life balance difficult.
The Solution: bOnline VoIP for small businesses
Dylan signed up to bOnline’s VoIP digital phone system, which now means:
✔ A dedicated business number to keep personal and work calls separate
✔ Call forwarding, voicemail and mobile app access so he can manage calls even when he’s busy working on other things
✔ Call greetings to create a polished, professional experience for clients
✔ No more worries about the landline shutdown
The Results: Better work/life and improved customer service
Since switching to bOnline VoIP, Dylan has been extremely impressed with his VoIP digital phone system and service. He told us:
✔ It’s so much cheaper than a landline, with better features
✔ He can now manage calls better out of hours – So he’s there when vulnerable people really need to speak to him
✔ He feels he’s getting good value for money – One of the best priced VoIP solutions around with helpful customer service on-hand
What Dylan Had to Say
“I was using my personal phone and that wasn’t good as clients were calling me out of hours and I couldn’t spend time with my family at all. I was visiting a local business one day and asked them if they still use a landline – that’s when someone told me about VoIP.
I contacted bOnline and the customer service team were so helpful. I use the Call Flows feature all the time and don’t need to pay for expensive landlines or worry about the landlines being switched off soon. I would 100% recommend bOnline to other businesses as it’s so professional and saves money.”
Want To Learn More?
Dylan has been so happy with the products and services from bOnline he kindly sent us this video testimonial:
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