Now the South West Buildings team don’t worry about the landline switch-off
About South West Buildings
South West Buildings sells a full range of landscaping products, paving, aggregates, fencing and compost. However, their main products are garden buildings, sheds, summerhouses, greenhouses and garden offices. They are now in their 6th year and growing all the time.
The Challenge: Rushing to answer the landline
Owner and founder Steve needed a reliable phone solution that could:
✔ Offer a professional call diverting system in case they couldn’t get to the phone on time
✔ Provide an alternative to a landline
✔ Offer a more professional look and better work/life balance.
Before switching to bOnline VoIP, Steve was just using a BT landline. However, they get a lot of calls and were struggling to get to the phone sometimes as there was only one phone available. They needed something more flexible.
The Solution: bOnline VoIP for small businesses
South West Buildings upgraded to bOnline’s VoIP digital phone system, which now means:
✔ No more worries about the landline shutdown
✔ A dedicated business number to keep personal and work calls separate.
✔ Call forwarding and mobile app access, so he doesn’t miss calls even when he’s busy or out and about.
✔ Call greetings that help create a professional, polished look for his business.
The Results: Far fewer missed calls
Since switching to bOnline VoIP, Steve hasn’t had to worry about getting to the phone before it stops ringing. He can also access the bOnline app on his smartphone.
✔ Increased clients – No more missed opportunities due to missed calls.
✔ A better work/life balance – Calls are diverted to another team member or a mailbox when he’s busy.
✔ A professional brand presence – Clients trust a dedicated business line and no worries about mobile signal dropouts
✔ Cost-effective & hassle-free – A scalable solution that grows with his business.
What Steve Had to Say
“We were with BT before but on a landline which no longer suited us. We always have to cut our margins to stay competitive with local bigger companies, which means price changes with BT were becoming a problem. So we switched to bOnline.
We’ve found the Yealink phones are great and there’s also the option of accessing the dashboard using your mobile. It’s very easy to set up and use, and excellent service. It means you are available to your customers 24/7. We have complete freedom and control with our new system.”
Thinking About Upgrading Your Business Phone?
Join 50,000+ small business owners like Steve who trust bOnline VoIP for reliable, professional, and affordable communication.
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