The TDI Health team can now manage calls more efficiently
About TDI Health
TDI Health offers an AI enabled and Telehealth Smartwatch Remote Patient Monitoring technology solutions for people who want to monitor their health and wellbeing.
The Challenge: increasing call volume that’s hard to manage
Daniel at TDI Health needed a reliable and consistent internet connection and a flexible VoIP digital phone solution that:
✔ Offers a professional call diverting system so calls can be diverted to an assistant when he’s not available
✔ Provide seamless call handling without missing customer enquiries
✔ Offer a more professional look and better call handling service out of hours
Before switching to bOnline VoIP, Daniel was using a landline phone and a mobile phone. The problem was, calls were continuously coming in, and he was worried about missing them. His work/life balance was also suffering and he kept getting interrupted too. On top of that, his mobile signal kept dropping out.
The Solution: bOnline VoIP for small businesses
TDI Health upgraded to bOnline’s VoIP digital phone system, which now means:
✔ No more worries about the landline shutdown
✔ A dedicated business number to keep personal and work calls separate
✔ Call forwarding and mobile app access, so calls can be managed on the go
✔ Professional call greetings to create a polished, reliable experience for clients
The Results: Fewer missed calls and improved customer service
Since switching to bOnline VoIP, Daniel has seen a big difference in how he manages calls:
✔ Increased clients – No more missed opportunities due to missed calls
✔ A better work/life balance – Calls are diverted to another team member or a mailbox out of hours
✔ A professional brand presence – Clients trust a dedicated business line
✔ Cost-effective & hassle-free – A scalable solution that grows with his business.
What Daniel Had to Say
“Incoming calls seemed never-ending and we knew we needed a reliable and consistent internet connection and a flexible telecommunications VoIP solution. We used a wired landline before, but I felt like just another number to them and not always treated like a valued customer. Relying on a mobile was also not ideal as the signal often drops out. When I came across bOnline there was something about the level of confidence that the customer service team instilled in me and it was the main reason I decided to sign up. I feel confident that I am being treated as a person with the knowledge that the service will meet my expectations. I will certainly be recommending bOnline in future.”
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