Once you’ve got your business up and running, you’ll soon want to grow it. This means making sure your communications with both potential and existing customers, as well as suppliers and other stakeholders, are top-notch. Enter: VoIP.
VoIP stands for Voice over Internet Protocol and is essentially a way of sending and receiving phone calls digitally, rather than using a traditional landline (more on this later). However, not all VoIP providers or products are the same, which is why you need to consider the needs of your business carefully.
Taking the time to research and compare different options will help you choose a VoIP phone system that can save you money and more efficiently deal with your incoming calls.
How does VoIP work?
VoIP technology allows voice calls to be transmitted via an internet connection instead of via a landline. It works by converting the voice call audio signals into data that is transcribed through the internet protocol (IP) network. With VoIP, calls can be made directly from a computer or mobile device, making it incredibly flexible – particularly when working remotely.
How are VoIP phones better than traditional phone lines?
Making calls using the internet is faster, cheaper and more reliable. VoIP is also growing in popularity fast right now, due to landlines being switched off by 2025.
VoIP phone systems also come with a huge range of additional features to help you manage your calls more efficiently and professionally. With a bOnline system especially, these features include voicemail, call divert, call flow building, hold music, call analytics data and much more (take a look at our full list of features here).
On top of that, the quality of sound with VoIP calls is typically much higher, whilst fixed monthly package prices can help you manage costs. This is particularly the case when they include call minutes and line rental.
I run a small business. Is VoIP really for me?
Absolutely! If you’re looking to improve communication with your customers and stakeholders, whilst growing your business and making efficiencies, then VoIP is ideal. You can even keep your existing number if you want to, or choose a virtual number with a local area code. It’s certainly a more professional look than simply using your mobile phone for everything and it can help you keep up with calls out of hours too.
VoIP can save you money
VoIP offers significant savings compared to the use of traditional phone systems. This is because VoIP calls are transmitted over the internet, eliminating the need for separate phone lines and reducing long-distance call charges. It also avoids the need for costly software and maintenance.
VoIP is more flexible
As long as you have fast, stable internet access you can make and receive VoIP calls from anywhere in the world on your mobile phone, tablet, PC, laptop or VoIP handset. Perfect for doing business on the go, without being tied to a desk!
VoIP can integrate well with other systems
VoIP often integrates well with other business systems, such as customer relationship management (CRM) platforms, email clients, and productivity tools. This integration helps you streamline workflows, access customer information during calls, and track communication history more effectively.
How can I switch to business VoIP?
Implementing business VoIP involves considering a few key factors to make the transition as smooth as possible. When considering a reputable VoIP provider, you’ll need to look at the pricing plans available closely to understand exactly what’s included in the price and how your business will benefit.
Your new VoIP system must also have secure internet connectivity so that it can support the audio signals and monitor voice traffic on all devices. Additionally, it is important to review call quality, system reliability, and user satisfaction to make sure the VoIP provider meets your business needs.
Sign up for a free 7-day trial
Making the jump to VoIP can be daunting. So at bOnline, we offer a 7-day free trial, which means you can test out all the handy features on offer with no obligation. Once you’ve logged in you can access your online dashboard and – if you want to – you can quickly and easily sign up for a monthly package once your trial ends.
All the setup is done remotely by us – we don’t need to come to your home or workplace. You also don’t need any technical expertise yourself, plus you’ll be up and running in around 24 hours with no downtime.
Sign up for your free trial here.
Got a burning question?
Take a look through our help section for all the answers to common queries or call our team on 0208 125 3206.
